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Auto-CC with Gmail Google Workspace

December 13th, 2022 | Posted by pftq in 42 | #
For shared emails that can be sent by multiple people (in a company, team, etc), you can have any sent emails automatically CC the team by adding the below routing settings.  Basically what this does is so anyone sending from team-email@company-email.com will automatically CC team-email@company-email.com as well.  This is especially useful if you also allow users to send from a shared email address from their own personal Gmail account (such as from a shared Google Group email), which makes it harder to be accountable without the Auto-CC.

1) Go to Google Admin > Apps > Google Workspace > Gmail
2) Click Routing.
3) Click Add Another Rule under Routing.
4) Use the below routing settings:

Description: Name of this rule (ie Auto-CC for x@company-email.com)

Email Messages to Affect:
- Outbound
- Internal (Sending)

Also Deliver To:
- Add More Recipients: team-email@company-email.com

Show More Options:
- Account Types to Affect: Users
- Envelope Filter: Only Affect Specific Envelope Senders => team-email@company-email.com
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